Shipping policy

SHIPPING POLICY

Last updated: August 2026

Velisse currently ships to customers located in the United States.

1. ORDER PROCESSING

Orders are processed after payment confirmation is received.

Processing time may vary depending on product availability and other logistical factors. If a significant delay occurs in processing an order, we will inform you when applicable.

2. SHIPPING

We offer free standard shipping to the United States when this option appears available at checkout.

Estimated delivery time is shown during checkout and may vary depending on destination, product availability, carrier, and other logistical factors.

Delivery times are estimates and do not constitute a guarantee of an exact delivery date.

3. ORDER TRACKING

When available, you will receive an email with your order's tracking information once it has shipped.

Tracking information may take some time to update after the order has shipped.

4. DELIVERY DELAYS

Delays may occur due to circumstances beyond our control, including carrier delays, weather conditions, logistical issues, customs checks, or other unforeseen circumstances.

If we are unable to meet an announced shipping timeframe, we will inform you and the corresponding options will be handled in accordance with applicable law.

5. DELIVERY ADDRESS

The customer is responsible for providing a complete and correct delivery address.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional reshipping costs may apply.

6. LOST OR DAMAGED ORDERS

If your order arrives damaged, has an issue, or is not received within a reasonable timeframe, please contact us using the contact details available on our store.

We will review the case and, when applicable, offer a solution in accordance with our Refund Policy and applicable law.

7. INTERNATIONAL SHIPPING

Velisse does not currently offer shipping outside the United States.

8. CONTACT

If you have any questions about your shipment or order, you can contact Velisse using the contact details published on our store.