Terms of service

TERMS OF SERVICE

Last updated: August 2026

Welcome to Velisse. These Terms of Service govern access to and use of our online store and the purchase of our products.

By using this website or making a purchase, you accept these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Refund Policy.

1. STORE INFORMATION

Velisse is an online store that sells beauty and personal care products, including hair styling tools and related products.

We reserve the right to update our product information, prices, availability, and store content whenever necessary.

2. PRODUCTS AND DESCRIPTIONS

We try to display our products, images, features, and descriptions as accurately as possible.

However, minor differences in color, appearance, or presentation may occur due to screen settings, lighting, or manufacturing characteristics.

The essential characteristics of the product will be those stated on the product page at the time of purchase.

3. PRICES AND PAYMENTS

All prices are shown in US dollars (USD) unless expressly stated otherwise.

Prices and promotions may change at any time, but changes will not affect orders that have already been accepted.

Payments are processed using the payment methods available during checkout.

Velisse reserves the right to refuse or cancel a transaction when there is an obvious error in price, product information, or availability, or when fraudulent or unauthorized activity is detected.

When a cancellation applies, the corresponding refund will be issued to the payment method used.

4. ORDERS

After placing an order, you will receive an email confirmation.

Order confirmation alone does not guarantee that the order has shipped.

If we are unable to process or ship an order within the announced timeframe, we will inform you of the situation and, where applicable, offer you the option to cancel the order and receive a refund.

5. SHIPPING

We currently ship to the United States.

Standard shipping is offered free of charge when indicated during checkout.

Estimated delivery times are shown in the store and may vary due to external factors, including carriers, customs, weather conditions, logistics delays, or circumstances beyond our control.

We do not guarantee an exact delivery date unless expressly stated.

Announced shipping times are based on information available from our suppliers and carriers. If there is a significant delay beyond the announced timeframe, we will inform you and you may exercise any rights available under applicable law.

6. RETURNS AND REFUNDS

Returns and refunds are handled in accordance with our Refund Policy.

Customers have 30 days from delivery of the last item in the order to request a return, subject to the conditions set out in that policy.

Return shipping costs for returns due to change of mind or other personal reasons are the customer's responsibility, unless applicable law provides otherwise.

Damaged, defective, or incorrectly shipped products will be handled in accordance with our Refund Policy.

7. USE OF THE WEBSITE

You agree to use this website only for lawful purposes and in accordance with these Terms.

You may not use the site to engage in fraudulent activity, attempt to gain unauthorized access, interfere with the store's operation, or infringe on the rights of others.

8. INTELLECTUAL PROPERTY

All content on this store, including text, photographs, logos, graphics, designs, trade names, and other materials, belongs to Velisse or is used with authorization.

You may not copy, reproduce, modify, distribute, or use such content without prior authorization, except where applicable law permits.

9. THIRD-PARTY LINKS

Our store may contain links to or services provided by third parties.

Velisse does not necessarily control third-party websites or services and is not responsible for their content, operation, or policies.

10. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Velisse will not be liable for indirect losses or damages arising from use of the store or from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot be lawfully excluded or limited.

11. CHANGES

We may update these Terms of Service when necessary.

The version in effect will be the one published on this page. Material changes will be applied in accordance with applicable law.

12. GOVERNING LAW

These Terms will be interpreted in accordance with applicable law, without prejudice to any rights consumers may have under applicable United States law.

13. CONTACT

If you have questions about these Terms, an order, or our products, you can contact Velisse using the contact details published on our store.